Reset OSP password after client verification and re-entered it on the STB box; issue resolved.

Verified and replugged HDMI/AV Jack connection, changed source; issue resolved.

Updated launcher setting in My Apps section; issue resolved.

Checked LAN status, replugged LAN cable, and restarted system; issue resolved.

Verified LAN status, replugged LAN cable, checked byte received, device filtering, and date/time settings; restarted system; issue resolved.

Checked LAN status, replugged LAN cable, verified IP allocation, checked device filtering, and confirmed date/time settings; issue resolved.

Verified IP status in Home Networking. Suggested client to change IP setting from Static to DHCP through remote under network settings; issue resolved.

Verified buffering across all channels. Confirmed WiFi was off on IPTV and performed launcher refresh; issue resolved.

Client requested STB relocation (one floor/room to another). Informed client about LAN cable charge (Rs. 35 per meter).

Client requested STB relocation within the same location. Informed client about LAN cable charge (Rs. 35 per meter).

Provided information to client about Net TV mobile app and its features.

Resolved "Live TV has stopped" error by performing launcher refresh and STB reboot.

Suggested client change to new STB due to issues with YouTube section.

Performed launcher update and refresh to resolve issue with YouTube section.

Informed client about NETTV installation pricing details and LAN cable charge (Rs. 35 per meter).

Checked if client has Stream Z+ STB box. Updated STB box to include Netflix feature. Informed client they need their own Netflix subscription.

Performed launcher refresh and restarted STB box to resolve "Primary package has expired" error.