Net TV Cases
Authentication Issue
Reset OSP password after client verification and re-entered it on the STB box; issue resolved.
No Signal
Verified and replugged HDMI/AV Jack connection, changed source; issue resolved.
Error Code 1417: Could Not Fetch Data
Updated launcher setting in My Apps section; issue resolved.
Error Code 1503: No Internet Connection
Checked LAN status, replugged LAN cable, and restarted system; issue resolved.
Error Code 1598: No Internet Connection
Verified LAN status, replugged LAN cable, checked byte received, device filtering, and date/time settings; restarted system; issue resolved.
Error Code 1599: Could Not Connect to the Server
Checked LAN status, replugged LAN cable, verified IP allocation, checked device filtering, and confirmed date/time settings; issue resolved.
IP NULL/NA Issue
Verified IP status in Home Networking. Suggested client to change IP setting from Static to DHCP through remote under network settings; issue resolved.
Live TV Buffering
Verified buffering across all channels. Confirmed WiFi was off on IPTV and performed launcher refresh; issue resolved.
STB Relocation Request
Client requested STB relocation (one floor/room to another). Informed client about LAN cable charge (Rs. 35 per meter).
Client requested STB relocation within the same location. Informed client about LAN cable charge (Rs. 35 per meter).
NET TV Mobile App Inquiry
Provided information to client about Net TV mobile app and its features.
Live TV Stopped Working
Resolved "Live TV has stopped" error by performing launcher refresh and STB reboot.
Query About YouTube Services
Suggested client change to new STB due to issues with YouTube section.
Performed launcher update and refresh to resolve issue with YouTube section.
Client Request for NETTV Installation
Informed client about NETTV installation pricing details and LAN cable charge (Rs. 35 per meter).
Query About Netflix Services
Checked if client has Stream Z+ STB box. Updated STB box to include Netflix feature. Informed client they need their own Netflix subscription.
Primary Package Expired
Performed launcher refresh and restarted STB box to resolve "Primary package has expired" error.